In all cases if you feel you require urgent assistance please inform reception on arrival. If you are experiencing any of the following symptoms please inform our staff immediately:
If you are unable to keep your appointment we would appreciate it if you could call at least two hours in advance and notify our receptionists. Our staff can then reschedule your appointment for you. This also allows our receptionists to allocate that time to another patient.
MISSED APPOINTMENT FEE/DISCONTINUING CARE
When might a missed appointment fee/discontinuing of care apply?
Three or more missed appointments without suitable reason/notice (at least two hours) in a six month period (or less)
Missed appointment fee:
Standard: 15 minute appointment = $75
Long: 30 minute appointment = $110
*These fees are not rebatable through Medicare
The doctors at this practice have the right to discontinue care at their discretion. Any inappropriate behaviour which jeopardizes the safety and/or security of patients, staff or visitors will result in prohibition from the practice.
AFTER HOURS SERVICE
If you require medical care outside our usual opening hours our surgery’s telephone number (07 3879 6230) will automatically divert you to our afterhour’s service. If you would prefer to call the National Home Doctor Service directly, their number is 13 74 25 (13 SICK). In the event of an emergency please call “000” for immediate assistance.
Home visits may be available if required at the discretion of the treating doctor by prior arrangement. A cost may be involved.
If you would like to speak to one of the doctors over the phone, a message can be left with the receptionist with your name, telephone number and reason for your call. Providing the receptionist with as much information as possible helps us assess the urgency of your call. Please inform our staff if this is a medical emergency. Your doctor will return your call at their earliest convenience; we aim to return calls within 24/48 business hours.
If extra assistance is required with communication we can arrange an interpreter service for you. This needs to be arranged and booked prior to your appointment so please inform reception ahead of your appointment time. The National Relay Service can be utilized for phone calls if you are hearing impaired.
TESTS AND TEST RESULTS
If a doctor refers you to another doctor, or for tests or investigations, it is your responsibility to ensure these are done and the results followed up as advised. For tests and investigation results, a consultation with your doctor is the preferred means to receive your test results. This provides you with the time to discuss your results and any questions you may have arising from them. The appointment is also an opportunity for related preventive health care. If your contact details change (for example your address or phone number) it is your responsibility to inform us of these changes.
RECALLS AND REMINDERS
Richlands Medical Centre uses both HotDoc and their own recall system to remind you when clinical issues are due for review. We consider this an excellent opportunity to manage your health while you are well. Recall and reminder systems are used for chronic conditions such as Diabetes, as well as in preventive health care such as for when Cervical Sreening, Immunisations and blood tests are due. We may contact you via text message, mail or telephone. If you do not wish to be included in this service please advise your doctor.
REFERRALS AND REPEAT PRESCRIPTIONS
Please make appointment to see your doctor for referrals and repeat prescriptions. Back dated referrals will not be provided.
Richlands Medical Centre is happy to offer bulk billing to Medicare for all eligible consultations to those who hold a current Medicare card.
Overseas visitors/travelers, overseas students - $75 (may vary depending on the type of consultation)
Commercial Driver License
Fee of $150 + GST = $165
Standard (Basic medical with basic urine test)
Workcover fee standard $75
We request Workcover fees to be paid upfront until you have a claim number from Workcover.
NB: Please see the RMC Fee's Sheet in documents tab for additional fee's
FEEDBACK / COMPLAINTS
At Richlands Medical Centre we welcome any of your comments and/ or suggestions to help improve our service to you. If you are unhappy with any aspect of the service you receive, please feel free to raise this with us in person or in writing. We will review all complaints and endeavor to respond promptly and thoroughly.
If you feel your complaint has not been managed adequately contact the Office of the Health Ombudsman (133 646).
Minor surgical procedures (e.g. excision or biopsies, mole and wart removal, hormonal implants) can be performed at our practice upon discussion with your GP. Prior to any procedure being performed, a consultation with your doctor is required.