FREQUENTLY ASKED QUESTIONS
We hope that these FAQ’s will help to clear up any unanswered questions you may have.
DO YOU BULK BILL?
As of the 1st September 2022, some of our doctors will be charging a fee on top of Medicare for consultations, both face to face and telehealth. All people under 16 and those on a Health Care Card or Pension Card will continue to be bulk billed.
Dr Angela Bowman and Dr Leo Schneider-Fensky will be privately billing all patients on Saturdays. For further billing enquires, please discuss with you GP at your next visit.
HOW MANY DOCTORS ARE THERE?
We have five doctors working at Richlands Medical Centre; Dr Edward Kwok, Dr Angela Bowman, Dr Loreta Blanco, Dr Leo Schneider-Fensky and Dr Farron Young.
HOW MANY PRACTICE NURSES ARE THERE?
We have four Nurses working at Richlands Medical Centre; RN Ny, RN Linh, RN Marcus and EEN Olivia.
WHY DO THE RECEPTIONISTS ASK FOR MY DATE OF BIRTH, ADDRESS AND CONTACT NUMBERS EACH TIME I COME IN FOR AN APPOINTMENT?
Correct identification is vital for your safety and maintenance of confidentiality. It helps to minimises the risks of misidentification of patients. The receptionists must ask for at least three identifiers each time you arrive for an appointment, which can be;
Patient name (family and given names)
Date of birth
Gender (as identified by the patient themselves)
A Medicare number is not an approved identifier.
If you are a patient that is very familiar to the practice team, it may appear irrational to check your identity, but you may have an identical name to another patient.
HOW LONG ARE APPOINTMENT TIMES?
A standard appointment time is 15 minutes. If you think you will require a longer appointment time, please inform the receptionist when booking. We suggest a longer appointment for the following reasons;
More than one patient seeing the doctor – even if it is for the same thing
Drivers Licence renewal/ certificates
Several topics to discuss
CAN I CALL FOR MY RESULTS?
You are able to call and speak to reception to check if your results have been received by your doctor. The reception staff can tell you whether your results have come back as “discuss” or “no action”. They cannot give you any more information than this. If your results come back as “discuss” you will need to book an appointment with the doctor.
The amount of time it takes for results to come back will depend on the specific test/procedure you have done e.g. blood test, pap smear, x-ray. This can vary from a couple of hours to a couple of weeks.
WILL SOMEONE CALL ME WHEN MY RESULTS COME IN?
We use a recall and reminder system for abnormal test results, pap smears, vaccinations, immunisations and health assessments as well as any other health areas that require you to return to see your doctor. Our reception staff will attempt to contact you on your provided contact numbers, however if this is unsuccessful a recall/reminder letter will be posted to you. Although we make every effort to contact you, it is always best to call and check to see if you need to return to the practice.
WHY DO I SOMETIMES HAVE TO WAIT A LONG TIME TO SEE THE DOCTOR?
Despite our best efforts to keep appointment times on schedule, there are several factors that can cause delays. Some examples of this include;
Appointments that haven’t been booked for the appropriate time length.
You are welcome to phone the practice prior to your appointment to check whether your doctor is running on time at that point. We will do our best to give you a rough estimate of how the doctor is running at that time.
DO I NEED AN APPOINTMENT TO SEE THE NURSE?
Yes. You will need to book an appointment with both the doctor and the nurse if you want to see the nurse. In order for the nurse to carry out a task, they require doctor authorisation. Some examples of appointments that also need to be booked with the nurse include;
Annual Health Assessment
General Practice Management Plans/Team Care Arrangements
CAN I ORDER SCRIPTS, REFERRALS AND OTHER DOCUMENTATION WITHOUT AN APPOINTMENT OR OVER THE PHONE?
No. If you require any documentation you will need to book an appointment to come and see your doctor. This includes but is not limited to;
Prescriptions; including repeat prescriptions
Referrals; including updated referrals
Mental health care plans and reviews
Filling out forms
Reprinting of lost documents
Can’t find the answer to your question? Give us a call!